To Whom It May Concern, We recently had a fire at Bella Vista Complex in New Haven, CT which caused no end of water damage. Thanks to Bill Johnson Manager and Carabetta Management to my estimation they selected the best company ever to clean the mess this fire caused. You have the best crew of men ever. They were very considerate, caring, and compassionate. They certainly knew how to treat a senior who was very distressed! Bless all of them. (Letter written date unknown)
Your team has been so great this year throughout the entire fire restoration of our house. You were referred by the emergency personnel and it was 1:32 AM when we first spoke and you came out in the middle of the night to start work on things!! At that moment I knew why they referred you. I knew I could trust your knowledge and expertise and hoped for the best. I am very glad that I did!
During our initial conversation, I immediately felt like my house fire crisis was going to be handled by knowledgeable experts as quickly and painlessly as possible. I was so disoriented from the massive damages and enormous mess seeing my beautiful home in crumbled chunks of rubble and wet sheetrock, yet your representatives were patient with me and offered me a lot of very helpful advice, resources, and even brought my family snacks!
You guys gave me a ballpark quote that you beat when the final tally came in! Your company was unbelievably accommodating and caring going way above and beyond the call of duty over what I was expecting. You were forthcoming about what insurance would be likely to cover and what I could salvage that could be restored during the renovation timeframe.
Your team’s confidence in assessing what needed to be done and talking me through the ordeal calmed me down. Everyone has been so nice, professional, and courteous. They have been respectful to me and toward my home, taking great care moving the fans and dehumidifiers, my antiques, and carefully packing everything out and back in, closing outside doors, keeping in contact with me all year long. But really, the thing that shocked me most was that you charged me less than you quoted.
My positive experience speaks to your professionalism and integrity. I will HIGHLY recommend you and your company to anyone experiencing a home crisis. I would be confident in telling them that they are in very good hands and will not be taken advantage of in their desperate situation. Thanks again!